Cancellation Policy
Flexible Cancellation
Free cancellation up to 48 hours before check-in. After that, the first night is non-refundable.
Moderate Cancellation
Free cancellation up to 5 days before. 50% refunded after.
Long-term Stays (28+ nights)
Free cancellation 30 days before. After check-in, next 30 days non-refundable.
Refund Process
5-10 business days. Service fees non-refundable.
Extenuating Circumstances
Natural disasters, travel restrictions, or medical emergencies may qualify for full refund.
Contact Us
Email support@stayneos.com or call +1 (647) 446-7987.